Frequently Asked Questions

What is the shelf life of your products?

Each product is labeled with its production date.  The standard shelf life is is typically one year from this date. To maintain quality, store all frozen products at  -18°C.
Avoid stacking items too tightly — this ensures proper airflow and helps minimize the risk of product damage or breakage.

What should I do if there is an issue with my delivery?

If you have any concerns about the products you received, please contact us at cs@multi-mfoodcorp.com.  To help us resolve the issue quickly, kindly include clear photos of the items in question along with your message.

Who can access your webshop?

Both individual customers and business clients can access our webshop.  However, we offer a dedicated portal for B2B transactions.  If you’re interested in becoming a Distributor Partner, Wholesaler, or Reseller, please contact us at inquiries@multi-mfoodcorp.com for more information.

Reseller

A Reseller places orders on behalf of their customers. Multi-M Food Corp handles the delivery directly to the Reseller’s customers through third-party shipping, typically within 2 business days. Resellers enjoy discounted rates from the suggested retail prices.

Wholesaler

A Wholesaler places bulk orders and is responsible for managing their own logistics. Orders must be picked up within 2 business days from the order date. Wholesale pricing is available for qualifying bulk purchases.

Distributor Partner

A Distributor Partner is granted exclusive rights to distribute within a designated area. Distributors must have their own storage facilities and delivery vehicles to manage and transport inventory efficiently.
Distributor Partners benefit from low pricing schemes and access to various promotional offers.



Scroll to Top